Data Deletion

1. How to ask for deletion

You can ask in either of these ways:

• Email info@farmbetter.io with the subject “Delete my data”. Include the phone number or email address linked to your account.
• Tell your extension agent, who will pass your request to us.

We may ask you to confirm the request from the phone number or email address linked to your account, so we know it is really you.

2. What we delete

Within 14 days of your request, we:

• delete your conversation history with the WhatsApp assistant held by farmbetter, including voice notes and photos;
• delete the questions you sent to your extension agent and their replies;
• remove your name, email address, gender, date of birth, identity number, marital status, location and farm details from your profile;
• turn off your reminders and notifications; and
• close your account.

3. What we may keep

We may keep:

• a minimal record that your account was closed, including your phone number and the date, so we can show we acted on your request;
• records the law requires us to keep, such as payment records, for the period the law requires;
• records of farm visits and training sessions, which no longer identify you once your profile details are removed; and
• statistics that do not identify you.

Farming innovations you shared are removed from farmbetter if you include them in your request, but copies others already obtained under the Creative Commons licence cannot be recalled. Messages held by WhatsApp itself are covered by WhatsApp’s own privacy policy.

4. When deletion is complete

We will confirm by email, WhatsApp or through your extension agent when your data has been deleted. This cannot be undone. To use farmbetter again, you will need to register again.

5. Help

If you need help, contact info@farmbetter.io.